Questions about your order? Feel free to reach out to our team at email@example.com. Please allow 48-72 hours for our team to get back to you.
About Our Products
How long until I receive my order?
Unless otherwise noted on the product description page, it may take up to three business days for orders to be processed and shipped. Once your order has shipped, standard shipping typically takes up to four business days to be delivered. Keep in mind that the exact timeframe of delivery depends on the order’s final destination.
Orders shipped with 2-day service will be delivered two business days from the day it was shipped. Please note, it may take up to three business days before orders are shipped. Tracking information will be sent via email once the order ships.
Can I get a different size or color than what is offered through the store?
No. If a size, color, or other variant doesn’t appear online, it is not currently available. We plan to offer further sizes and colors in future launches.
How do I know what size I should order?
Our sizing is unisex and has a relaxed fit. Those who prefer a slimmer fit should consider sizing down.
Will there be future collections?
Yes! Our team is busy at work curating future collections and products.
Can I order back issues of the magazine?
Processing Your Order
Where is my order confirmation? Did my order go through?
If your order went through successfully, you will receive a confirmation email containing the details of your order as well as your confirmation number. This email gets sent to the email address that was used at the time of order placement. If you did not receive an email to your inbox, please check your spam folder. Also, be sure to add firstname.lastname@example.org to your address book to ensure you receive communications from us.
Can I combine two orders to save on shipping?
Unfortunately, no. Orders may be printed by different vendors and therefore may be shipped from two different locations.
When will I be charged?
After placing your order, you will be immediately charged for the full cost of your order, this includes items that are part of a preorder.
If you choose to check out with installments, you will be charged based on the cadence you select at check out.
If you check out directly from Facebook or Instagram, a temporary authorization or hold for the total amount will be placed on your credit card. The full charge will be posted once your order ships.
If you see any additional pending charges on your account, please allow up to three business days for them to reverse. If they do not reverse and you believe there has been a billing error, please reach out to us via email@example.com.
What types of payments are accepted?
We accept American Express, Discover, MasterCard, and Visa. Additionally, we accept payment through Shop Pay, PayPal, GPay, and MetaPay.
Do you offer discount codes?
We do not offer individual discount codes; however we may occasionally offer special promotions which will be advertised directly in the shop.
Can I change my order?
Please contact us at firstname.lastname@example.org and we will be happy to change your order if it has not yet been sent to production. Typically, items marked FINAL SALE in the product description are sent to production quickly after the order is placed. Unfortunately, we are unable to change any orders which have already been sent to production. Please check all information carefully before placing your order. If you discover a mistake with your address, please contact us as soon as possible and include the correct address in your email to us.
Can I cancel my order?
Please contact us at email@example.com and we will be happy to cancel your order if it has not yet been sent to production. Typically, items marked FINAL SALE in the product description are sent to production quickly after the order is placed. Unfortunately, we are unable to cancel any orders which have already been sent to production.
Can I place an order over the phone?
We only accept orders placed through our website. If you’re having trouble accessing the site for any reason, please reach out to us at firstname.lastname@example.org and we’ll do our best to help.
Shipping Your Order
The tracking is showing the order has been delivered, but I haven't received it.
You will receive a confirmation email from our shop when your package is marked as delivered by the courier. Be sure to check your spam folder if you do not see an email from us. If you cannot find your package after receiving the delivery confirmation email, please make sure to check the front/back porch, with your neighbors, or with family members and/or roommates.
Occasionally, couriers will mark a package delivered before it actually is. We recommend waiting 2-3 days after the last status update (not including weekends) to give USPS or UPS time to complete the delivery.
We also recommend doing the following within two days of expected delivery:
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- Check whether someone else accepted the delivery
- Check your mailbox or wherever else you receive mail
Please let us know if you haven’t received your package after three days without a status update. If you are unable to track down your order, please contact us at email@example.com and we will do our best to assist you.
Can I change my shipping address after an order has been placed?
Please contact us at firstname.lastname@example.org, and we will be happy to update your shipping address if your order has not yet been sent to production. Typically, items are sent to production 1-2 hours after the order is placed. Unfortunately, we are unable to adjust the shipping address for orders which have already been sent to production.
How will I know my order has shipped?
As soon as your order has shipped, you will automatically receive an email notification with the order shipment details.
How can I track my package?
The email notification you receive with order shipment details will include the tracking number for your package. Please allow 48-72 hours for your tracking link to become active.
Unfortunately, not all international orders will receive tracking. If you do receive tracking on your international order, please note that the tracking only shows the last location scan of the package and it will only update until the shipment gets to the border. Once it reaches the destination country, it will then be delivered by the local post office of that country.
If you cannot find, or you have not received a shipment confirmation email, please reach out to our team at email@example.com.
Why isn’t my tracking number working?
Please allow 48-72 hours for your tracking link to become active. If it has been longer than five business days and your tracking has not updated, or you are unsure of which courier the tracking number belongs to, please reach out to our team via firstname.lastname@example.org.
What if my package is lost?
If you believe your package has been lost in transit, please reach out to our team. We will reship a new order at no charge to you if your order appears lost in transit. If your tracking number shows the item was picked up from the manufacturer, but the tracking information has not shown movement for 12 business days, please contact us at email@example.com and include your order ID and shipping address.
Why is my order marked Return to Sender?
If your order is being returned to sender for any reason such as:
- Not called for
- Denied Due to Customs Charges
- Incomplete / Insufficient Address
Please contact firstname.lastname@example.org.
Do you offer international shipping?
Yes, but not for all products. Some products are limited to the US & Canada only. We appreciate the business from our international customers. Please be aware that the items in your order must not be prohibited by embargo or international restrictions. We are not responsible for orders confiscated by the legal authorities of your country or state and we suggest you check with your local customs office regarding import laws before you place your order.
Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. Import fees will be billed to you by the courier, or any third-party contractor fulfilling your shipment. The listed shipping cost covers the cost of shipping only.
Please also note that all sales are final, and we do not offer exchanges or refunds for international orders, including orders for which you are unable or unwilling to pay the additional duties and taxes which your government requires.
Please double check your shipping address for accuracy prior to placing your order. In some countries, additional tracking information is not available once the package is passed off to local carriers.
If your order is delayed, it may be held at customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.
Do you ship to parcel forwarding addresses?
If you choose to use a parcel forwarding company, you do so at your own risk. Billboard is not liable for any damage, defect, or loss that occurs once your order is delivered to the address entered at checkout. We will not offer replacements or refunds for items that are reported missing or damaged that have been delivered to a parcel forwarding address.
Are there additional shipping costs for international orders?
Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country. We are not responsible for these fees and are unable to supply estimated duties and taxes, as this information varies by country.
As the Importer of Record, you are responsible for any of these charges or others imposed by your country, and you must comply with all laws and regulations of the country in which you are receiving the goods. Please contact your local customs office for information on what these charges may be.
Do you ship to APO/FPO addresses?
We do! Please select, "Ship orders to addresses within the US, Canada, and APO/FPO military addresses." When shipping to an APO, please make sure to include the complete APO address. You must select USA as the country. Please note that UPS does NOT ship to APO/FPO addresses.
Returning Or Exchanging Your Order
What’s your return or exchange policy?
Unfortunately, we are not able to offer exchanges or refunds for all orders. Some items available for sale on the site are made on demand and do not have inventory. These products are marked FINAL SALE in the product description. Because of this, we cannot accept exchanges or returns on those products. There are no refunds issued for these products. Additionally, back issue orders and zines cannot be returned or exchanged.
For all other items, including those marked “pre-order” in the product description, if you would like to request a return for an exchange or refund, please email us with your name, order number and items for return/ exchange via email@example.com.
My merchandise was damaged when I received it, what do I do?
While we believe in the premium quality of our products, sometimes mistakes happen. If you receive a defective or damaged item, we will replace it at no cost to you. Replacements are valid for identical items only. We must receive notice of damaged or incorrect items within 15 days of receipt. Please contact us at firstname.lastname@example.org to report a defective or damaged item. Make sure to include a photo of the damaged or incorrect product, a description of the issue, and the order number.
If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges. Refunds must be made to the credit card originally used to place the order.
Once the refund has been processed, it usually takes about 5-10 business days for it to show up in your account. If you are experiencing any delays with seeing the funds back in your account, please contact your bank provider.